oakappledesigns is taking a short break
Reviews
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luciedelestre1 on Jul 26, 2017
2 out of 5 starsThe quality of these leashes isn't what I expected. We only need them for one day so I guess it will be alright but you kinda expect them to fall apart. They are also quite short. It took more time than expected to be shipped and I had to send two messages to the seller in order to do so. Overall it's fine for what I planned to do with it but I am not sure I would order again. EDIT: after leaving this review i received an email from the seller calling it unfair and complaining about it... That wasn't very professional. I won't apologize for leaving a review which expresses what i feel about my experience with this shop. Be true to what you advertise (aka sending items in 3days, not 20), and if you don't have a good enough internet connexion where you live to answer to your customer's emails, don't manage an eshop...
Harriet responded on Jul 28, 2017
This is a sad situation and a first for me. I pride myself on my customer service but I can't win them all! After receiving negative feedback I contacted the buyer offering a full refund. I have had no response from the buyer other than an edit to the above review... When I had patchy signal I provided my personal mobile number. The listing clearly states the length of the lead and also states I can make a different length on request. The buyer requested a delivery date in August and she received her items well before this time. I really don't know how I could've done more... I tried to sort this out privately (and was nothing but professional) but now I am sticking up for myself publicly. Life on a narrowboat brings its challenges with regards the internet but I always remain polite, friendly and helpful :) peace x
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Paul on May 24, 2017
5 out of 5 starsLovely little hand made case. Great fast, friendly service. Couldn't ask for more. Highly recommended.
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orlavaughan123 on May 21, 2016
5 out of 5 starsShipped promptly, lovely stylish dog lead. We used it for our dog at our wedding ☺️
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MistressofRavens on Jan 23, 2016
4 out of 5 starsBought for present. Think they liked it. I would like one!! Thanks.
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Abi on Dec 3, 2015
5 out of 5 starsWonderful case, very pleased with it. I use it for my charger & cable, flash drives and earbuds. Perfect size and nothing is lost in my bag anymore.
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Trying to make a difference to our world, environment & ecosystems one creation at a time...
Shop members
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Harriet Rich
Owner, Creator
Hello :) I live on a Narrowboat on the Grand Union Canal, England with my partner, our dog and two cats. It is here that I make all of the things you see in my etsy shop... I believe in minimising our impact on the planet. Thanks for stopping by!
Shop policies
All of my creations are made in a smoke free environment, don't be shy & enjoy having a nose around!
Accepted payment methods
Returns & exchanges
Payment
Shipping
If it's a custom order, or I've stated that they're made to order, then please allow a window of 1-2 weeks before shipping. If you need something more quickly, convo me and I'll work something out for you. I'll always be in touch and am quick to answer queries.
I'll use Royal Mail first class for orders within the UK, and for abroad I'll use a combination of the most reasonable and speedy method... My friendly post office lady always helps me out ;)
Most of my customers are from across the pond, but please bear in mind that if you're from overseas it takes a little longer to receive your items.
Standard shipping DOES NOT include tracking. If you'd like to track your order please let me know and I'll get a quote depending on the size and weight of your items. This costs more and is your call.
If you're buying an item for a gift and want it wrapped accordingly, let me know (I can wrap goooood!)
Additional policies and FAQs
Seller details
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